Normal Delivery Schedules
We will deliver your wines to your specified address within Singapore only. Our delivery hours are from Mon-Sat, from 9am to 8pm. We can do same day delivery if your order is placed before 12 noon. Orders placed after 12pm will be scheduled for next day delivery. Please specify your preferred day and time (3 hour range please) for the delivery when you are checking out under "Comments" section of the Delivery Details page.
We apply a charge of $10 for each delivery for orders below $100 (unless otherwise stated during our promotional period). For orders of more than $100, we will deliver for free!
Urgent and Special Delivery Requests
If you have an urgent delivery request, please contact us by phone and we will try as much as possible to attend to your emergency. We normally do not do deliveries on Sundays and Public Holidays, but if you do have a special request, please contact us by phone and we will endeavour to meet your request.
We deliver to all locations in Singapore except the following:
1. Off-shore islands such as Jurong Island, Pulau Ubin, Pulau Tekong, Kusu Island etc.
2. All restricted zones such as army camps and military airbase.
Delivery to Sentosa Island
Delivery to Sentosa will usually be scheduled for after 5pm to take advantage of the lower vehicle entry costs but we will try our best to cater to your specific requests otherwise.
In the event that no one is around to accept the delivery, our delivery person will call you to obtain your permission to leave your wines at your door or leave your wines with a neighbour or with your security guard. However, if these options are not permissible, we may require that you self-collect your order at a time of your convenience. We accept no responsibility for wine left unsigned at your request.
You may also opt to self-collect your wines at our warehouse at 63 Hillview Avenue, Lam Soon Industrial Building, #10-06A, Singapore 669569. Parking is free at this venue. Please let us know the approximate date and time you would like to collect your order so that we can prepare your wines in advance.
All are welcome to our warehouse to have a look at our full collection of wines and and with prior appointment, we may even arrange for you to try out some of our special labels. However, all orders need to be made online on our website before you can self-collect at our warehouse. We cannot entertain on-site purchases at our warehouse due to retail regulations.